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These General Conditions of Sale exclusively regulate the contractual relations between the customers of the site  (hereinafter referred to as "Customers") and the seller Roberto Rossali. This site is the exclusive property of Roberto Rossali carpentry with registered office in Lugnano - Vicopisano 56010 (PI) Via Puccini 7, PI 01271290502.

These General Conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written exceptions.

The website   and the material contained therein does not constitute an offer to the public pursuant to and by effect of art. 1336 cod. civ., but represent only a mere invitation to offer. 
Any purchase order for any product on the Site forwarded to Roberto Rossali through the Site by any potential customer (hereinafter simply the "Customer") constitutes the Customer's purchase proposal.

Once concluded, it will be filed electronically at the Supplier's headquarters in Lugnano - Vicopisano 56010 - Via Puccini 7 (PI). A copy can be requested by sending an e-mail to .



The Customer can be both a Consumer and a Professional. For clarity it is specified that pursuant to art. 3 Legislative Decree 06.09.2005, n. 206 respectively, the "Consumer" is defined as the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. A "Professional" is defined as the natural or legal person who acts in the exercise of his / her entrepreneurial, commercial, craft or professional activity, or an intermediary thereof.

It is specified that these general conditions of sale apply to both Consumer and Professional Customers.



An indispensable condition for being able to execute an order is that the requesting person has reached the age of majority.

The order process consists of four consequential stages:

1) The Customer chooses the RoTiRo and personalizes it according to the possibilities displayed on the site, he can also request a particular personalization through the request form;

2) The Customer must choose the product / s and accept the Terms and Conditions of Sale by ticking the appropriate box;

3) The Customer must choose the delivery methods;

4) The Customer must choose the payment method.

5) The Customer must enter the data, identifying himself, to complete the payment.

Once the payment method has been selected, the Customer must proceed with the payment of the order.

Once these operations have been concluded, a confirmation of receipt of the order placed by the Customer is immediately sent.

It is specified that payments made on   they are safe and guaranteed and can be made by credit card, Paypal, Stripe.

Any errors in data entry can be corrected by sending an e-mail with the data to be changed to


Following the sending of the proposal by the Customer referred to in the previous article, a receipt of the order made by the same will be sent to the e-mail address provided by the same containing a summary of the general and particular conditions applicable to the contract, the information relating to the essential characteristics of the good or service and the detailed indication of the price, the means of payment, the right of withdrawal, delivery costs and applicable taxes pursuant to art. 13 Legislative Decree 09.04.2003, n. 70 implementing Directive 2000/31 / EC.

Furthermore, in the case of a Consumer Customer, at the time of the execution of the contract, the Customer will receive the information required by law and with specific reference to the Consumer Code including those relating to the methods of exercising the right of withdrawal, the geographical address of the headquarters of the professional to whom the consumer can lodge complaints, information on assistance services and existing commercial guarantees.



The Supplier will subsequently accept the order proposal only after verifying the completeness and correctness of the proposal itself.

In any case, the Supplier reserves the right not to accept the order proposal received if:

- The product is not available. In this case, the Supplier will proceed to inform the Customer by e-mail and will refund any sums already paid for the payment of the product, provided that the Customer is not interested in modifying their contractual proposal;

- if the security system reports an order as unusual or potentially fraudulent;

- if there is reason to believe that the person placing the order is under 18 years of age;

- if there is reason to believe that the person placing the order is a reseller;

- if it is not possible to deliver to the address provided;

- in case of force majeure.

In case of acceptance of the order proposal, the Supplier will notify the Customer of the conclusion of the contract. 

From that moment on, the Supplier will also be bound by the terms and conditions set forth herein. From the confirmation of the order, the Supplier undertakes to execute the order received within the timescales provided for in article 5 of this contract.



Any transport costs may be charged to the customer. In this case, the amount of these expenses will be calculated and displayed in the "cart" section once the products have been entered.

Delivery times vary depending on the place where the product must be delivered.

It should be noted that if the Product is not ready for delivery, it will be manufactured in the company with the required characteristics in 10 working days and then it will be shipped.

For shipments to Italy approximately 2/3 working days will be required and all the material will be sent by express courier.

As regards shipments to Europe, approximately 3/4 working days will be required and all the material will be sent by express courier.


Art. 6 - BILLING

VAT number holders can request an invoice when ordering, when filling out the form or by sending an immediate request by email to , reporting the order reference and complete billing data. In other cases, purchases will still be accompanied by a receipt.


Art. 7 - RIGHT OF WITHDRAWAL (applicable only in the case of Consumer Customers, pursuant to articles 64-67 of Legislative Decree 06.09.2005, n. 206)

The Supplier wishes to guarantee complete customer satisfaction. If for some reason they are not fully satisfied with the orders placed, they have the right to return one or more items by receiving a refund equal to the price of the returned products (excluding return costs).

It is also possible to exchange the items purchased with other products of the same or greater amount, paying the difference for items with a higher price. Before returning the returned product to Roberto Rossali, it is necessary to notify the address .

Conditions for exercising the right of withdrawal

The right of withdrawal is exercised by sending, by the Consumer, within 10 working days of receipt of the goods, a written communication to the Supplier's office, by registered letter with acknowledgment of receipt.

The communication can be sent, within the same term, also by e-mail, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The registered letter is considered sent in good time if delivered to the accepting post office within the aforementioned term of 10 working days from delivery of the goods.

The notice of withdrawal must be sent by registered letter with acknowledgment of receipt, addressed to:

Roberto Rossali carpentry - Via G.Puccini 7 - 56010 Lugnano - Vicopisano (PI) - Italy

In accordance with art. 67 of the Consumer Code, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.

The only costs payable by the Consumer for exercising the right of withdrawal pursuant to this clause are the direct costs of returning the goods to the Supplier. If the right of withdrawal is exercised by the Consumer in accordance with the provisions of these clauses, the Supplier is required to reimburse the sums paid by the Consumer. The shipping costs already incurred by the Supplier will be borne by the Consumer. The refund is made free of charge, within 30 days from the date on which the Supplier became aware of the consumer's exercise of the right of withdrawal. The sums are understood to be reimbursed within the terms if they are actually returned, sent or re-credited with a value not later than the expiry of the term previously indicated.

The Customer must wait for the instructions of the Supplier for the return of the goods and must not send the return on delivery, as it would be automatically rejected to the sender. 

In any case, the right of withdrawal is, however, subject to the following conditions:

this right applies to the product purchased in its entirety, it is not possible to exercise the withdrawal only on part of the product purchased;

this right does not apply to products made to measure or clearly personalized;

The goods, until the certificate of receipt in the Supplier's warehouse, is under the full responsibility of the Consumer.

In any case, the Supplier is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

The Consumer will promptly indicate the bank details to which the refund is to be credited (ABI Code - CAB - Current Account - CIN code of the invoice holder).


All trademarks, products and trade names used on this Site are reserved and the exclusive property of Roberto Rossali Carpentry.

Therefore, no one is authorized to use or reproduce these trademarks, names and denominations, as this could constitute a violation of the rights of their respective owners.

In no case is the Customer authorized to use the information contained on the site   including reproduction, modification, distribution, unless prior authorization has been issued by Roberto Rossali.



For any disputes with professional customers, the Court of Pisa is exclusively competent.

The consumer's court is competent for any disputes with consumer customers.


Art. 11 - PRIVACY

Please refer to the provisions of the privacy policy published on the company's website and made pursuant to and for the purposes of EU Reg. 2016/679 on the protection of personal data.

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